Delivery Charges and Timing

Customer Service Hotline +65 65731025 | E-mail: sales@hellochocolate.com

We always want your items to arrive in perfect condition, which is why we take enormous care in the design of our packaging and devote so much attention to the delivery of your order.

SG - Standard Delivery

Free for orders over $65 or $8 for orders below $65.

Place your order before 5pm and we will deliver it the next working day or any other working day you choose during checking out.

Available slot for the standard working day delivery: 2pm - 5pm; 6pm - 9pm.

SG - Same Day Delivery

Delivery charge - $8

Cut-off time for 10am - 1pm slot is 5pm of the previous day.

Cut-off time for 2pm - 5pm slot is 11am of the same day.

Cut-off time for 6pm - 9pm slot is 3pm of the same day.

SG - Saturday Delivery

Delivery charge - $8

Only one slot available.

Cut-off time for 10am - 5pm slot is 5pm of the previous day.

Pre-order Items Delivery

The above delivery rules will not apply to order that contain pre-order items. Please refer to the estimated delivery time of every particular item.

 

Changes of the Delivery Particulars & Redelivery Policy

Please ensure someone is available to receive your delivery. Please notify us before your chosen time-slot if you or your recipient are unable to receive delivery and we will do our best to accommodate you.

If you wish to make any changes to your delivery, please notify us during the working day on the day before your delivery is due.  For the same day deliveries, if you require a last minute change to the delivery time, a $8 redelivery fee will apply.

If our team does not receive prior notification and there is no one to receive your delivery during your chosen time-slot, an additional $8 fee will be charged for rescheduled deliveries.

Should any issues arise with delivery, our driver will attempt to contact you via the telephone number you have provided us with.

The Best Singapore Chocolate Delivery Service