Delivery Charges and Timing

Customer Service Hotline +65 6573102 | E-mail: sales@hellochocolate.asia

We always want your items to arrive in perfect condition, which is why we take enormous care in the design of our packaging and devote so much attention to the delivery of your order.

Delivery Option

Order Value

Cost

Details

SG - Standard Delivery

Over S65$

Free

Order by 18:00 SGT and we'll deliver your order next working day or any other working day of your choice (except Saturdays, Sundays and Public Holidays). You can also order items for the same day delivery using 'SG Same Day Delivery' option at checkout or for Saturday delivery using "SG Saturday Delivery" option.

SG - Standard Delivery

S0.00 - 64.99$

$8

Order by 18:00 SGT and we'll deliver your order teh next working day or any other day after the next working day (except Saturdays, Sundays and Public Holidays). You can also order items for the same day delivery using 'SG Same Day Delivery' option at checkout or for Saturday delivery using "SG Saturday Delivery" option.

SG - Same Day Delivery

Any

$8

Order after 18:00 SGT the day before or same day before 15:00 SGT for the Same Day Delivery service (excluding Public Holidays, Saturdays and Sundays). For Saturday delivery use "SG Saturday Delivery" option.

Cut-off time for 10:00 - 13:00 SGT delivery slot - before 18:00 SGT of the day preceding the delivery date.  

Cut-off time for 14:00 - 17:00 SGT delivery slot - before 11:00 SGT of the delivery date.

Cut-off time for 18:00 - 21:00 SGT delivery slot - before 15:00 SGT of the delivery date.  

SG - Saturday Delivery

Any

$8

Order the day before requested delivery date by 18:00 Singapore time for Saturday delivery (excluding Public Holidays).

Cut-off time for 10:00 - 17:00 SGT delivery slot - before 18:00 SGT of the day preceding the delivery date.  

Changes of the Delivery Particulars & Redelivery Policy

Please ensure someone is available to receive your delivery. Please notify us before your chosen time-slot if you or your recipient are unable to receive delivery and we will do our best to accommodate you.

If you wish to make any changes to your delivery, please notify us during the working day on the day before your delivery is due.  For the same day deliveries, if you require a last minute change to the delivery time, a $8 redelivery fee will apply.

If our team does not receive prior notification and there is no one to receive your delivery during your chosen time-slot, an additional $8 fee will be charged for rescheduled deliveries.

Should any issues arise with delivery, our driver will attempt to contact you via the telephone number you have provided us with.