Gift Set - Americas Best Chocolate 2023

We ship award-winning craft chocolate from our warehouse in Saint John, New Brunswick to more than fifty countries. Rates, transit times and free-shipping thresholds for every destination are below.

How We Protect Chocolate in Transit

Fine chocolate is temperature-sensitive by nature. We pack according to the forecast along the actual route, not the season on the calendar.

25–30°C (77–86°F) — insulated packaging

30–35°C (86–95°F) — double insulation with an ice pack

35–40°C (95–104°F) — double insulation with ice packs

Above 40°C (104°F) — the shipment may be held until conditions improve

We ship Monday to Thursday so nothing sits in a weekend warehouse, and a business delivery address gives chocolate a better chance than a doorstep in August. These measures reduce risk substantially. They do not eliminate it — in sustained heat, softening can still occur in transit.

Estimated Delivery Times

Every timeframe shown in the table, at checkout, or in a shipping confirmation is an estimate. Actual transit varies with destination, customs clearance and carrier operations, and peak periods and public holidays in either country affect it further. We dispatch promptly, but once a parcel is with the carrier we have little control over its progress, and we can't guarantee a delivery date.

Customs and Duties

Duties, import taxes and local handling fees are set by the destination country and are the responsibility of the recipient. They are not included in our shipping charge. Where a destination has a specific requirement, it's noted alongside that destination's rate.

If a carrier asks you for information to complete clearance, respond promptly. Parcels held for unanswered customs queries are usually returned or destroyed, and we can't recover them.

Orders With Pre-Order Items

An order that mixes in-stock and pre-order items ships complete, once every item has arrived. This avoids a second shipping charge. The expected date for a pre-order item appears on its product page and in your order confirmation, and you'll be emailed when the full order ships.

If you want the in-stock items sooner, place two separate orders. Pre-order items can't be expedited.

Damage, Melting and Delays

We don't refund or replace orders for melting, carrier delays, or customs-related outcomes. Our pricing reflects the protective packaging included in every order rather than a margin held back to cover weather.

If something arrives genuinely damaged, write to us within seven days with photographs of the parcel and its contents and we'll look at it.

Delivery to Specific Countries

For country-specific details on customs, transit and local requirements, see our pages for chocolate delivery to Canada, the United States, the United Kingdom and Singapore.

Don't See Your Destination?

Write to hello@hellochocolate.com and we'll quote it.