All orders are shipped from our warehouse in Saint John, New Brunswick, Canada.
Shipping Options
Standard Shipping within 2-6 business days depending on area.
Express Shipping within 2 business days to most areas around Canada.
Hot Weather Shipping Guidelines
To protect your chocolate during warm seasons:
- We use insulated packaging with ice packs.
- We recommend to use Express delivery option whenever possible.
- Prefer business address delivery for better temperature control.
- We ship Monday-Thursday to minimize transit time.
Estimated Shipping Time
Standard Delivery times to select Canadian cities:
- 2 business days: New Brunswick (any city), Ontario (Toronto, Ottawa, Burlington, Richmond Hill, Oakville, Kingston), Quebec (Montreal, Quebec City), Nova Scotia (Halifax).
- 3 business days: Newfoundland (St. John's).
- 4 business days: Ontario (Thunder Bay), Manitoba (Winnipeg).
- 5 business days: Alberta (Calgary, Edmonton, Blairmore).
- 6 business days: British Colombia (Vancouver, Victoria, Delta, Port Moody, Richmond).
Estimated Delivery Times
All delivery timeframes shown at checkout or in shipping confirmations are estimates only and are not guaranteed. Actual transit times may vary depending on the destination, customs clearance, carrier operations, and external factors beyond our control. Delivery schedules can be significantly affected during peak periods and public holidays in either the origin or destination country. While we always dispatch orders promptly, delays may occur, and Hello Chocolate cannot be held responsible for extended delivery times once an order has been handed over to the carrier.
IMPORTANT!
For orders containing both in-stock and pre-ordered items:
- All items in the order will be shipped together once all pre-ordered items become available.
- The entire order will be held until all items are in stock to avoid multiple shipping charges.
- Estimated shipping dates for pre-ordered items are provided on the product page and in your order confirmation.
- You will be notified via email when your complete order ships.
If you need in-stock items sooner, please place separate orders for in-stock and pre-ordered items.







