Thanks a lot for your feedback and we completely understand your frustration. The issue was caused by our delivery partner's software collapse which caused a havoc during this Valentine's Day. It also seems like we didn't receive your email either. Otherwise we would react as fast as possible. Please do not hesitate to contact us via
sales@hellochocolate.com with your order details and we will be happy to assist you with compensating your Valentines' Day delivery surcharge. We are really sorry for this very sad incident and hope we will be able to fix it soon. Thanks for shopping with Hello Chocolate.